Shipping policy

 Last updated: 05.12.2025

We want every RESense order to arrive safely, promptly, and with complete transparency. Below is everything you need to know about how we ship your orders.

1. Order Processing Times

  • Order processing typically takes 1–2 business days.

  • During peak periods or promotional events, processing may require slightly more time.

  • Orders placed on weekends or holidays begin processing on the next business day.

2. Shipping Times

Once your order has been processed:

  • Standard shipping within the U.S. generally takes 6-11 business days.

  • Delivery times may vary based on your location and carrier performance.

  • Tracking information will be provided as soon as your package is on its way.

3. Shipping Regions

At this time, RESenseships exclusively within the United States.
We plan to expand to additional regions in the future.

4. Shipping Methods & Carriers

We work with reliable national postal and courier partners to ensure timely delivery.
Carriers may vary depending on the destination, service availability, and order size.

5. Shipping Fees

  • Shipping costs are calculated at checkout based on destination and selected service.

  • Promotional or complimentary shipping may be offered during special events.

6. Tracking Information

  • A tracking link will be emailed to you once your order has shipped.

  • Tracking updates may require 24–48 hours to activate after dispatch.

7. Failed Delivery, Incorrect Address & Returned-to-Sender

Customers are responsible for providing accurate and complete shipping information.

A shipment may be returned or undeliverable due to:

  • Incorrect or incomplete address

  • Recipient unavailable to receive delivery

  • Failure to pick up the package from a carrier location

  • Refusal to accept the shipment

If a package is returned to RESense for these reasons, reshipping costs may apply.
Refund eligibility is determined according to the Return & Refund Policy.

8. Lost or Damaged Shipments

If your order:

  • Arrives damaged

  • Contains missing items

  • Appears lost during transit

Please contact us at hello@tryresense.com within the timeframe outlined in our Return & Refund Policy.
We will investigate and assist with a replacement or refund where appropriate.

9. Customs, Duties & Taxes

Since RESense currently ships only within the United States, no international customs duties or import taxes apply.
Domestic taxes may apply and are calculated at checkout.

10. Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate shipping information

  • Monitor tracking updates

  • Respond to any carrier notifications if action is required

  • Refer to the Return & Refund Policy for any delivery-related issues

11. Relationship to the Return & Refund Policy

All shipping-related concerns—including lost, damaged, unclaimed, or returned shipments—are handled in accordance with the RESense Return & Refund Policy.

For questions about your order or assistance with delivery, please reach out to hello@tryresense.com.
We’re here to support your wellness journey with care and reliability.